Is Giving Feedback a Problem?

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Hey Hey it’s Fridaaaaaay!

I hope your week has gone well.

This was going to be a short one but it got away from me. I hope you find it useful. Feedback is such a powerful tool … when used for good and not for evil!

Join the conversation in the comments and pass on to someone you feel may get some benefit from it. The more the merrier! 🥳

Don’t stress!

Bill


The Steel Shavings Incident!

Growing up in Albany, Western Australia, we often existed shoeless. In the house, backyard, beach. Shoes were not the norm. Church? Yes, we wore shoes in church! And we’d visit my dad at the engineering business he owned for over 40 years. I would have been 6 or 7 at the time of the “incident”. I’d be so keen to see all the big machines (lathes, drill presses, metal saws and other stuff). I didn’t see the steel shavings on the floor around the lathes. These were curled up pieces of metal that flew off the lathes. Sharp as razor wire to the bare foot of a 6 year old, or any-year-old for that matter.

Imagine stepping on something that cuts into you and you jump from the pain of the cut and then have to land, and, in that instant (less than a second), have to decide where to land so you don’t get cut again!

I can remember still, the cotton wool … and the blood! So. Much. Blood. 🩸

So, without any fear or favour, my dad would yell, “Next time put some bloody shoes on!” Not one for showing sympathy, the old man! Feedback was great though! 👍

Feedback

Feedback is one of those topics that gets a bad rap! Mainly because when we think of feedback, we think “negative”, or the more politically correct “constructive” feedback.

Perhaps it’s also because it is uncomfortable to give negative feedback. What if they disagree? What if they don’t accept it? What if they challenge me? All awkward situations for sure.

But, like a good joke, it’s all in the delivery!

Little and Often

The key to giving better feedback is to make it like it’s almost nothing. (Almost!)

If you leave feedback for a “later time”, it loses all effect. If we delay feedback, it’s certainly easier to be challenged with “Why didn’t you tell me sooner?” For which we need to have a really good answer! Which we won’t, but we’ll try. At this point I’d suggest putting the shovel down and stop digging the hole you’re in!

But if it’s little (meaning small) and often, this doesn’t happen.

Think of a situation where you need to give feedback, think of something small and not inflammatory for now. Maybe late to a meeting, late to work, forgot something.

Keep it small and follow these guidelines*:

  1. Ask permission: hey can I give you some feedback? [Sure]
  2. Describe the factswhen you’re late to the meeting
  3. Describe a consequence: we need to stop and catch you up. That’s not great!
  4. Ask for a change: can you fix that next time? [Okay]
  5. Say thanks: Thanks! 😉

That’s it! Takes less than 10 seconds and, because it’s factual, it’s hard to challenge. It also leaves the person with the autonomy of how they’re going to fix it. Have you noticed adults don’t like being told what to do? Who knew?

Why so negative?

Some of you reading this will think, people do good things too. Do we not give them feedback?

Absolutely! (See the “Homework” below.)

The same steps apply.

  1. Ask permission: hey can I give you some feedback? [Sure]
  2. Describe the factswhen you’re prepared for the meeting like you were
  3. Describe a consequence: it makes the process so much better and we achieve a lot more in the meeting! That’s awesome!
  4. Ask for a continuance: You’re leading by example. Keep it up! [Okay]
  5. Say thanks: Thanks! 🙌

Note: be specific with positive feedback as well. “Good job!” doesn’t cut it! Be observant, what did they do that was good? ← That’s what you tell them!

Here’s the problem

When we don’t provide feedback, we let it fester. Time goes by and after a time, it’s too late to give the feedback about the thing. Even if it’s good feedback. 

When that happens, as a leader or manager, I make the decision that the problem is now me, not them! I need to be better! (You may decide differently.)

We need to acknowledge that people tend to doubt themselves. Without feedback, they may decide what they did was not good enough or incorrect and change their behaviour … because you didn’t give them the feedback! 🤯

The … “Homework”

Even with such a simple process, giving feedback can be difficult. 

Start off by looking for what people do right and provide that feedback. No negative/constructive feedback, unless of course it’s mission critical. That’s your call.

Look for something good each day. Because it’s positive you can leave out the “ask permission” step but I’d advise you to use it. When you get to providing negative/constructive feedback, it’ll roll off the tongue.

Being positive consistently generates better behaviour in other areas. People like being liked and accepted. When positive feedback comes, it generates a perspective of acceptance, so other behaviours adjust to this. It’s like someone not wanting to let their boss down. It’s not 100% failsafe, people still screw up, but you may be surprised how well this works.

In the Human Synergistics Circumplex** tool, research suggests that by building one component, say Humanistic-Encouraging (1 on the circumplex), the opposite behaviour, Oppositional (7), a negative behaviour, will lessen. The opposite is also true! 😬

Summary

Determine to give feedback little and often. Look for ways to provide positive feedback. Be specific. What is it you liked? Become comfortable with giving feedback. So many times I heard people say, “The only time I get feedback is when I’ve done something wrong!” We can change that! Today!

And hey, if you do mess it up occasionally, remember … #dontstress! Go again!


*The team I sourced this from are Mark Horstman and Michael Auzenne from Manager Tools. Easily the best business podcast and website. Simple but effective, and great value for money if you’re wanting to dig into all the tools they offer, which are many. 

**I am not a qualified consultant of Human Synergistics. I was involved with their work in a company that engaged them for their expertise. Hence my knowledge of the tool.


BONUS MATERIAL

If you’ve read this far, you’re in for a treat! Personal feedback!

Yes, you can apply this to yourself! How good is that? 🙌

Rather than beat yourself up when you make a mistake, and we all know we are our own worst critic, here’s a practice you can use to break that habit.

Next time …

Using the feedback steps above, add these steps to your self talk.

  1. Hey, I was late to a meeting.
  2. When I’m late to meetings, it puts the team off, slows us all down and I am playing catch up! And stressed!
  3. Next time … I’ll [and now add what you’ll do next time to prevent being late to meetings!]

Take notice of areas you want to improve. Use this method to bring your automatic behaviours to your conscious attention and make changes to readjust your automatic behaviours.

Personal example: I’m working on my health and part of that is getting a better night’s sleep. Sometimes a glass of wine can disrupt that. So, when I’m thinking of having a wine, here’s my “Next time …”:

  1. Fact (for me, you do you): Hey, when I drink wine at night …
  2. Consequence … It disrupts my sleep …
  3. Next time … I think of having a wine at night, I’ll grab a glass of water instead.

Feedback welcome! 😉 ← see what I did there?


24 hours is a long time…

How to turn around your worst day ever …

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Have you ever come home from work (whether you work from home or not), and wanted to just throw something? Like it was the worst day ever! And “worst day ever” was not an exaggeration. It was THE Worst. Day. Ever! (WDE)

Now, have you ever come home from the same job, 24 hours later, thinking the exact opposite? As in, Best. Day. Ever!

I have, and it’s both a pain in the ass and a revelation. They say a week is a long time in politics. Twenty four hours can be a long time in a job. 

So, want happened in the twenty four hours between worst and best?

In my experience, (and this is not a peer reviewed, double blind study of thousands, this n=1), a bad day is just a bad day.But we catastrophise it.

My WDE was working in finance and I had deadlines that needed to be met and things just went awry. Then a deal was declined and I had to break the bad news to the client. I took it as a personal affront. I felt I had lost credibility with the client and my manager and they both thought less of me. And, while dealing with that, I still had to charge ahead on the deals that were falling more and more behind. And then I thought: “I should be better than this!” See? Worst. Day. Ever!

Here’s my evaluation, yours may differ with that minimal amount of information. 

The problem wasn’t really in missing or delaying the deadlines. Everyone knew we were short staffed, over worked and had way more on our plate than was feasible. The executive didn’t really care as it was money in the door, profits increasing and happier shareholders. (Until later, when we literally ran out of money to lend!) It was backs to the wall stuff.

The deal that got declined wasn’t really an issue. Was I the first person in history to have a deal declined. The first person ever to miss an element in financial management? No. Hardly. Shit happens. (But I do tend to be down on myself for mistakes I make. Again, I’m probably not the only one who does this).

The real problem here was my … perspective!

I had taken it way too personally! I know, people getting a deal declined can be demoralising and hard on the client when they can’t achieve their goal. But I can’t help them in that moment. Sometimes I feel I should. 

So what happened in the 24 hours after that WDE (Worst Day Ever!)?

Because of the WDE, I took stock to get control back, or at least a little more control. I looked at what was within my sphere of influence and took steps to manage my workload. 

I literally piled up the files on my desk (it was a very high pile!). I ordered them by deadline and worked though them one by one. No deal got looked at until the deal I was working on was finished with for the day. If a client rang up asking for an update I gave them the briefest (but nicest) update and then back to the pile.

The productivity and progress made that day went through the roof!

Best Day Ever!

Two things I (re)learned:

  1. Perspective – how am I thinking about my circumstances and how am I responding? Am I improving my circumstances or adding to the chaos? What steps can I take to regain order and control? Is it really as bad as it seems or am I catastrophising again?
  2. Processes/Procedures – I love these. Develop a process or a procedure to follow to ensure the steps I am taking cover the end to end process. And then iterate as I go. Is there a step I can add or remove? Keep it simple. This is from experience but the Checklist Manifesto by Atul Gawande is an also must read!
    1. in addition to this, particularly if you work in an organisation where people can override you, it is invaluable to be able to articulate your thinking and demonstrate your process. Sometimes a manager will not care about your discipline to work effectively and pronounce “just get it done!” This can be a challenge when trying to become better and stressing less by doing what you need to keep to the plan. I had this challenge last week. Here is the outcome …

Summary

In order to reduce stress, look at how you are looking at things. What perspective are you taking? Are you making it worse than what it is? This can be hard in the moment. But that thought (it can be hard in the moment) is also a realisation to help us move forward. You may need to think, “This is hard…”, but then follow it up with “… but not pointless.”

Processes. What can you put in place to help you stay on course? Is it a checklist or simply write out for today what you’d like to achieve? Perhaps add what will you do if you get off track. What about people who can, due to their role, overrule what you are trying to achieve? Is that a personal development opportunity → “How to deal with people who try to overrule you (unnecessarily)”. Sometimes being overruled is necessary. A wise person will know or learn the difference.

And then, be kind to yourself. It may not happen at the first try. It may take a few goes to get it right. 

Providing Certainty

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One of the issues surrounding workplaces and the community is the increase in ambiguity.

I can recall my first role where “Able to manage ambiguity within the business” was in the position description. It was around the Y2K debacle. So … fairly appropriate. Few really knew what was going on or what was going to happen.

It the seemed that ambiguity was the word of the year and something to be proud of. Perhaps in some cases, for leaders in particular, it may be so. But if you want to to get the best from your team, I’d be counselling leaders to provide what certainty they can to those who do the actual work.

Here are some suggestions – there is no rocket science here. It is more a matter of doing the work rather than just acknowledging that this work could be done (but isn’t):

  • create a weekly newsletter outlining the achievements of the past week and the plans for the coming week
  • bring team members into the planning process. Allow them to communicate with their teams (no hush-hush meetings)
  • provide clear and specific feedback regularly, both positive and constructive.
  • maintain consistency – don’t be one person or type of leader one day and another the next. I had a leader who was like this and we’d message each other in the morning as to her mood! (I also have to admit that have been that leader! 😞)

Create Your Own Certainty

While this applies to us as leaders, it also applies to us within our functional role. What can we do to improve our own level of confidence as to what is happening?

  • Read the weekly newsletter (!)- and in this case, ask questions, don’t read it passively. It won’t stick. If someone is called out for doing a good job, find out what they did and maybe send them a note of congrats.
  • Reflect on your perforce of a task – what could you dod different/better next time? This is like feedback but within yourself.
  • Research information that can bring clarity to your immediate role. Expanding your knowledge allows you to develop a broader context.
  • Nothing is as bad or as good as it seems – maintain consistency within yourself. Learn not to panic or over react to adverse situations.

The more people are certain of their surroundings and immediate future, the more they can bring their full self to work. This means you are working together on the goal and less on trying to motivate or cajole people into improved performance.

If people are working in ambiguity unnecessarily, they can take actions (or inaction) that becomes a self fulfilling prophecy. Not only does it affect them but also affects the team and the business.

To Do

Think of one or two things you can do today that might increase the certainty of those you work and interact with. This can be colleagues, peers, your leader and those you lead as well as friends and family.

Let me know in the comments how you do this. I’d be keen to know. Plus I get to steal all your good ideas! 😉

Have an awesome and clear day!

Cheers

Effective Goal Setting

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Imagine you come home from work tomorrow night and, as you pull into the driveway, you notice a window has been broken. Not cracked, there is a hole in the window. The weather can get in, as can nosy neighbours and some ne’er do wells!

What do you do? You (hopefully) take action to fix the window.

Why? Because a broken window is classified as “wrong”. A fixed window is “normal”. A broken window is not.

When it comes to goal setting, you want to either:

  • get back to normal (i.e. fix the broken window) or;
  • create a new normal – do  something new with the window

As humans, we gravitate to normal, our comfort zone. Normal is deemed as safe. But what I view as normal and what you view as normal is likely very different. Therefore, normal is not arbitrary. This is great news because we can pick the new, better normal and work towards that. Maybe I’d like to have more of what you’re thinking.

And to create a new normal, we need a new problem.

As with the broken window, if we see a problem, we look to fix it. It’s automatic. See broken window, fix broken window.

We work to fix the things that are without or control.

And problems, like the broken window, create energy, an impetus to fix the problem. 

What is my point?

With regards to goals and making plans for things to change, we need energy. Ergo, we need a problem!

“Tell me what you want, what you really really want!”

Spice Girls

If we want to travel overseas for a holiday, most of us have to change our spending and put funds aside for the trip. This, in itself, becomes the new normal. It’s hard at times but we need to decide if we really want the trip and to make the necessary changes. If funds are short week to week, it can cause conflict. It’s called sacrificing and we all have different levels of sacrifice!

But we make the sacrifice if we want the holiday! And then, one day, we step on to that plane … 😀

And so, with goal setting, we need to change what is normal in order to achieve the goal.

Different isn’t always better but better is always different!

unknown

The “Holiday”
Imagine the change you want is the holiday. How do you plan for the holiday?You probably:

  • select a destination
  • check flights or journey options
  • review your budget
  • look up places to visit
  • book accommodation
  • create a spreadsheet to track things like packing, destinations, costs (no-one does that do they? *cough*)
  • you talk to people about it (endlessly!)

All of these actions to a greater or lesser degree, create energy. This energy provides the fuel to make your goal a reality. Hey, even planning for a well deserved holiday can be stressful and sometimes we think it’s just not worth the hassle – but it is and we endure!

What is your goal?
Can you adapt the above points to your goal? More than likely.

How much do you want your goal?
If the energy is there, you’ll achieve your goal or get very close to it. Even a holiday might need to be changed if something doesn’t work out and you can’t influence it. (I’d be on the next plane to Germany if Covid cases weren’t on the rise!)

Conversely, if there is no energy to change, the goal is likely to remain a goal. But, in the same way, if your goal is something you are prepared to sacrifice for, talk about, track progress and make it part of your “normal”, it’ll happen almost magically.

How do you achieve your goals? Let me know in the comments.

Using SCARF to Develop your Team

A new SCARF based staff development/coaching template is now available on the Resources page here.

The template uses the SCARF Model to help leaders determine where their staff are in relation to the five factors in the model. The template uses a rating scale of 1 through 10. This allows a leader to determine granular levels of each factor. You can also use an either/or approach. This means you can assess whether a team member is in threat mode or reward mode.

Look for Trends

It is important to have data to support your views or you may be off on a wild goose chase. Also note, people can have bad days and weeks, so also look for trends over time. A quieter day in the team may simply mean they’ve had an argument with their spouse.

Go Deeper

Another aspect is to go a little deeper than outward appearances only. This takes a little more care but you don’t need to be a psychologist. This might be what is referred to as “Will vs Skill”. If a person has the skills to complete a task but doesn’t, then it may be a “will” issue. There may be something internally preventing them.

Will vs Skill

A simple example I have come across many times is sales. People join organisations for a purpose and then sales comes into the role. (Or perhaps it was there all long and they have avoided it). Regardless, they now need to jump on the sales train.

Some people are averse to this approach with customers and avoid it. Leaders will consider all sorts of strategies to win them over.

The point about going deeper is to understand the aversion to sales itself. This may comes down to beliefs, attitudes and habits around the concept of selling. There could be many reasons for this:

  • family background is adverse to sales people
  • have been scammed before vowed to never do that to others
  • don’t want to be seen as a salesperson in the worst sense (many people use the “used car salesperson” metaphor)
  • Won’t people see me as pushy?
  • What if people say no? We all hates rejection.

In relation to the SCARF model, this might be seen as a threat and so they may use common behaviours to deal with the threat:

  • Fight – push back (e.g. why do I have to sell?)
  • Flight – avoid “selling” and describe is as better customer service (without the required results)
  • Freeze – reduction in contact with customers (in a contact centre this may look like shortened call times, hanging up on customers)
  • Flinch – using most of the process with out closing the sale (aka asking for the order)

The point is to assess where your individual team members are on the scale and work towards supporting them to the more beneficial side of the equation.

Character Development

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When we think of personal development, we think in terms of taking new things on: taking on new skills, taking on new behaviours, as well as new attitudes and beliefs. This can be scary and take us well out of our comfort zone.

This is because, when we start to take on these new attributes, we’re rarely competent … at first. We get to (re)learn about the competency ladder.

  • Unconsciously incompetent – we did know that we didn’t know!
  • Conscious incompetent – we now know what we don’t know!
  • Consciously competent – we focus and become better at our new skills
  • Unconsciously competent – we do it without even thinking about it!

Acting as if …

In his commencement speech at the University of the Arts 2012, Neil Gaiman finishes off a great speech by suggesting people be wise. “But”, he says, “If you don’t know how to be wise, think of someone who is wise and just pretend to be like them.”

“Acting as if” leads to acting, or behaving and thinking, like the character trait you want to be competent in.

According to the site, Ranker, Daniel Day Lewis is known for staying in character off camera. Reportedly, he would send text messages as “Commander in Chief” and talk on the phone as Abraham Lincoln when he was filming Lincoln.

He was acting as if he was Lincoln!

What skill or behaviour are you looking to develop?

An actor will take the time to research their character. Particularly if it is based on true events, they will go to great lengths to find out about their character, as stated by Chesley “Sully” Sullenberger of Tom Hanks.

And yet, here is how Hanks describes the situation:

When we are looking to lead people, or influence others, what traits do we need to take on in order to be successful in the role or the situation? Think about someone you know who has the attributes you are seeking. Have a conversation with them, taking note of how they approach a situation. Then reflect on how you might adopt that skill.

For example:

Imagine for a moment, you get triggered very easily by certain situations or certain people. Perhaps a leader in your organisation is unethical but keeps getting accolades and acknowledgments. Each time you interact with them you find yourself thinking about their flaws and it can distract you from the task at hand.

Speak to someone you know and trust. Ask them how they deal with difficult personalities. (I suggest NOT mentioning your trigger person). Hear your colleague out and imagine yourself managing the situation the same way. What skills and attributes would you need to take on? Write them down.

Now “act as if” you had those skills. Can you do this for a few seconds? A few minutes? A whole meeting?

This is different from “faking it till you make it”. Faking it calls out the fact you are faking it. Therefore, it could mean you’re being duplicitous with yourself. And there is no need to be.

An analogy in two parts

  1. When we learn to drive a car on the road, we’re learning at the same time as doing. You’re not faking it.
  2. Sitting in a lounge chair, making car noises with hands on an imaginary steering wheel is faking it!

It’s the same when dealing with new and challenging situations. You’re actually “driving the car” no matter how nervously or how you feel inwardly or how many mistakes you make … you’re driving! 🙌

Truth be told, the person you went to for guidance, at one time, “acted as if” as well. Maybe they still are! 😧

Conclusion

We do this every day! We act as if every day of our lives. We do it subconsciously to fit in, deal with a difficult client, even drive to a brand new location because just getting there can be stressful.

Now the skill is to do it consciously, on purpose, with an expected result. If you don’t get it exactly right first time, you go again. You can’t be version 2.0 of yourself within being a Version 1.0! Not even Apple, Microsoft and Google can do that.

Develop your character they you want it to be! To benefit you and those you work with.

To help with this I have created a simple template you can use and re-use for skills and attributes you’re looking to develop this way. It is free and you can get it here.

The $1 Experiment – Update

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Happy New Year! 🥳 I hope everyone is well and started the New Year with a bang!

I am sipping flat champagne out here on the patio as I write this at 10:13am. A bit early but we thought the bottle was empty and, as there was one glass left, I wasn’t going to waste it! Cheers! 🥂

So, if you have been here before, you’ll know I am running an experiment called the “$1 experiment”. The premise being I am looking to provide value free of charge but would welcome any donations people may wish to contribute if I add value.

As this is Day One of the formal experiment, December being the “soft launch”, I thought I’d give you an update of how it’s going. You can check out the details here!

Over the Christmas period I did drop my level of posts but I’ll kick that up a notch now the New Year is here.

How much have I earned so far?

So far I’ve had two donations! This has equated (after fees from Stripe) to $2.04 into my account. Thanks to Ryan and Glenn! 🙏

I’m certainly not retiring any time soon. But it’ll be fun to see how this goes over the next 365 days.

Plans to increase the value for 2022

My aim is to provide new tools every week, so 52 new tools by year’s end. These will cover topics such as:

  • leading people
  • managing teams
  • developing habits
  • personal effectiveness
  • developing a better mindset
  • dealing with different personalities

If there is something you’re interested in that may fit into one of the above topics, let me know in the comments and I’ll do some research and maybe develop a tool people can use to improve their effectiveness.

The blog part of the website will always be free with donations accepted if you feel there is value in what I provide.

I will be developing some products for payment but they will be clearly defined and apart from the blog.

Have an awesome 2022 everyone.

Do We Need a “Do Not Care” List?

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We all know of the ubiquitous “To Do” list. Most have heard of the “Not To Do” list. But how many of us have a “Do Not Care” (DNC) list?

A DNC list is a way to consciously decide the areas we consciously give energy to and areas we consciously don’t give a toss about!

Allow me to explain…

There are many thing vying for our attention and many of them are promoted to be important. But they’re not!

Scientists have measured the amount of data that enter the brain and found that an average person living today processes as much as 74 GB in information a day (that is as much as watching 16 movies), through TV, computers, cell phones, tablets, billboards, and many other gadgets. [Source]

That’s a lot to manage. 😳 Fortunately, a massive percentage of that goes straight to the subconscious. It bypasses our conscious mind, thank god! But we still feel overwhelmed.

Having a DNC list can save a lot of time and energy; energy we need to cope in the world we live in.

Here’s an example:

The wife and I were discussing Christmas planning. Where and when we had dinner, who was cooking what, who was bringing what and how it was all going to work out. She had her view, I had mine. But the conversation took longer than it needed to! It all ended happily, and we are looking forward to the day with the kids. (I’m sure we are the only people on the planet who get into these types of discussions! 😉)

As I reflected on the conversation, I realised the points I had been making were unimportant. I didn’t really care how Christmas was planned. All I cared about what who was there. I was just trying to be helpful by limiting and unnecessary effort in what is already a busy time of year. But I really didn’t care. I realised I didn’t even value my own opinion. As long as the family is happy and it all makes sense, sure! At the time, I felt I had to have an opinion, and, once given, that had to be given consideration. But, I didn’t really care how Christmas went as long as we were all able to be together at some point and have a family meal. (One part of the family is in Covid quarantine so this isn’t a normal Christmas!)

Now, to I say I don’t care, I’m not meaning to be unfeeling or cold towards others or circumstances. What I mean is, it’s okay to allow others to take the responsibility if that is what they want to do. We don’t have to be the “captain of the world!” Perhaps a situation is out of our control and we have no influence whatsoever over the outcome. Why care?

Another example might be television.

There is some rubbish on the telly, isn’t there? So I’ve decided not to care. I’m not going to scroll endlessly though my subscriptions to Netflix, Prime and YouTube to see if there is something on. I don’t care.

Back to the Do Not Care list.

***This is not intended to be cold and callous***

It is about choosing where I put my emotional, mental and physical energy. It is a form of self care. Why get anxious about things I have no influence over?

A suggestion …

  1. Open up a page in a notebook and think about areas we might normally allow to affect us.
  2. Write down as many items as you can think of in 2 – 3 minutes. (you can add more later)
  3. Now review the list
  4. Put a ‘+’ or a ‘-‘ next to each item.
  5. A ‘+’ means you want to continue paying attention to the topic.
  6. A ‘-‘ signifies a conscious decision not to pay attention to the topic.
  7. The list with ‘-‘ next to them become the DNC list. Each time this come up develop a plan to drop the topic as quick as you can. And move to something you want to focus on.

I’ve started developing an internal statement like this:

“I do not to think about or discuss ‘topic’.”

The Benefits of a DNC List

I remember my Mother-in-Law speaking about someone who had just died. She seemed really upset and I wondered who had passed away. My wife was consoling her but something seemed bit weird about the conversation. My wife quickly let me know: “It’s okay, we’re talking about Days of Our Lives!

I see and work with many people who get distressed about factors and events which they have little to no control over. By deciding what to care about and what not to care about can save a lot of stress anxiety. It then allows room for more joy and happiness to we focus on the things we want to. It also means there is more energy for the things we choose to focus on.

I think it’s time to create a Do Not Care list and be very conscious of where and how use our time.

Over to you …

Do you have a Do Not Care list? Have you had it for a while? Do you think it might benefit you? Maybe you have something like it but refer to it as something else.

Let me know in the comments!

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Closing the Learning Loop

One of the dilemmas of trainers is in ensuring people to retain and apply the learning they have experienced.

This is one of my bug bears where I don’t want to spend time with a group, get great evaluations and feel they’ve “got it” only to find very little has been applied. I mean, application is the whole point.

I feel there is an open loop to learning that can be easily closed.

It’s back on the job, where the pressure of the work day and volume of requests do their very best to limit the time and effectiveness of embedding the learning.

People want to apply what they have learned because they remember what the benefit is. It’s having the time and clarity of what to do.

To that end, I have created a “Today I Learned” template.

This is a simple tool designed to allow a learner to have conversation on paper to make sure they are closing the loops to their learning.

It starts with a simple:

Today I Learned… and asks the learner to write down what the learning was. It could be a concept (Today I Learned … how to create an effective meeting agenda) to a whole workshop (Today I Learned … CPR).

So Now I Can … It then asks the learner what that means. This clarifies the purpose and benefit of the learning.

  • So now I can … set up meetings effectively … to help me stay on track.
  • So now I can … administer CPR if it’s needed … and save someone’s life.

I also suggest writing this in a format where you can explain it to others. This also helps in embedding the information.

But now back to work …

So you’ve just completed the best course you’ve ever attended and you’re keen to get stuck into it back at work (maybe CPR (above) was the wrong example to be keen about! 🙄)

But now, back at work with the pressures and demands, Ebbinghaus’s Forgetting Curve comes into mess things up! Elements are forgotten. We lose confidence and focus on the information just learned. It all becomes too hard and we hope we don’t need to administer CPR for at least 12 months.

To counter this, I’ve added the element of:

But I have questions … this allows the individual to acknowledge they had the training and gained some value. But now what do they do when they need to apply the skills/knowledge? It can all get a bit fuzzy, which means questions will arise.

  • Do I pull out the checklist first or do I go straight into CPR?
  • What if I get a stage the wrong way round?
  • “What if …, What if … What if …”

This section allows the learner to write down what’s in their head. Often in writing it out, the answer will become clear. Other times it may require contact with the trainer. (I’d be more than happy to help clarify concepts with a learner after a workshop. Their effectiveness back at work is the whole point, after all!)

The last two sections are:

  1. What is preventing me: a list of things that might be getting in the way
  2. What I plan to do is: a set of steps to overcome the preventions and create momentum

Finally

This is also intended as a coaching plan. Using it with a learner, it helps clarify the issues that are preventing improved performance or blocks to developing a skill. A good coach can work through each section and allow the learner to develop their own solutions.

You can find a copy on the Resources Page. I hope you find it helpful.

I’d be keen to get your thoughts. Have you developed something similar?

If you found this and other material here useful, consider dropping $1 in the cup! And tell a few friends! 🙏

S&S – Growth Mindset!

Saturday and Sundays will posts are hereby now known as S&S.

Though short (and sweet), hopefully insightful to give you a shot of energy and focus to do “the thing” you may have been putting off, or re-starting that “thing” you know has value but you’re stuck somehow.

Today is about the growth mindset! Simply put, the growth mindset is a perspective that you can achieve what you want through learning, failing and trying again.

Whenever you mess up, and say you can’t do something, add the word “Yet” to the end of what you just said:

  • I can’t run 5km … Yet!
  • I haven’t achieved my goals … Yet!
  • White Men Can’t Jump … Yet! 😉

It’s the opposite to the fixed mindset that suggests all your abilities are … fixed … and there’s little point in trying.

As Henry Ford is well known for:

If you think you can, or think you can’t, you’re right!

Okay, this is now too long! I give you … Sesame Street!

Enjoy your weekend!