The ONLY Way to Really Grow

person holding golf ball — Photo by Jopwell on Pexels.com

I’ve played golf since I was nine years old. I was pretty good, playing in the State Championships at 16. But my chipping was atrocious. My short game was my achilles heel. I could out drive most people off the tee but around the green, a catastrophe. I decided to get a lesson.

The coach asked me, “What have you tried so far?”

“I’ve watched a lot of videos, read a few books…”

He looked at me flatly and said, “There comes a time, son, when you actually have to hit the ball!”

So what do you need to do to get you to the point where you starting “hitting the ball?”

What is stopping you?

What is the next step you know you need to take to start, or continue, your journey?

There is some suffering we need to experience! And learning a new skill can require a lot of suffering. Even my golf coach told me my next few attempts at chipping may not be all that great!

Let’s take my touch typing ordeal!

I wrote about it here, espousing how this was the time. This time it would work. I still can’t touch type. 😞 Don’t judge me. We all have our own “touch typing” stories.

So what went wrong?

It’s simple! I didn’t do the work! I didn’t practice. I didn’t suffer the pain of learning. Learning to touch type is too slow. Anyway, I have a workaroudn … which is type as fast as. i can and then corect all the moistakes.

Let’s try that again: I have a workaround, which is type as fast as I can, then correct all the mistakes.

Yes, it’s twice the work but it’s less frustrating than t y p i n g r e a l l y s l ow l y … until it is more frustrating from all the mistakes I make.

How painful does your current reality need to be in order for you to take the steps to change?

Do the Work, Start Now, Enjoy the Suffering

The only way to grow … is to do!

Do the work, plan the practice, feel the suffering of not being quite there … and persevere.

Then, all of a sudden, you will find (I will find) you can “touch type”, or write every day, or ride a motorbike or what ever it is you are passionate about accomplishing.

What do you need to do today that will get you where you want to be tomorrow?

What “suffering” are you prepared to endure in order to accomplish something worthwhile?

Is the goal more important? Or are you too comfortable where you are?

Just STOP!

Stop watching YouTube videos on how to make YouTube videos and startmaking YouTube videos.

Stop reading books on how to take notes and start taking notes.

Stop reading about how to write, write!

Stop watching videos on how to coach someone, start coaching someone!

Yes, you’ll suffer some pain, indignity and possibly some embarrassment … but you will LEARN & GROW!

I Got Rejected

And I’m okay with that

I submitted my first piece to a publication on Medium. Here’s what happened.

I’ve only published 41 articles so I wasn’t sure if it was the right time, or if it was good enough. It wasn’t my highest rating article. It was about an experience that has been pivotal in my career in leadership and management. I thought it was worth a read. You can find it here. (Not a promotion of the article, just makes sense to refer to it for context.)

As a friend of mine told me years ago:

If you never go, you’ll never know!

They Looked! 😲

… off it went. Into the ether. I wondered if my baby would be taken good care of and others would goo and gah over it like I hoped they would.

Well … no!

“We took a look and unfortunately it’s not a good fit…”

I submitted the piece last week and then, a couple of days later, the reply popped into my inbox.

It’s not nice being rejected. You put yourself out there, hoping for some recognition. I thought it would be helpful to the right audience. You keep hitting refresh on your email and there is no instant reply.

How dare they! Don’t they know who I am? 😉

I was a bit flat at first. It would have been nice to get something like, “Hey, we liked it. Here are some suggestions. Please resubmit.”

But not to be.

But I am now genuinely happy about it. Not the rejection, per se, but that fact that I submitted something.

I’ve started!

“The journey of a thousand miles begins with one step” — Lao Tzu

I re-read the piece and I now know the topic, quality and style is not for that publication. Not yet, anyway. That is good to know.

Where to from here …

Firstly, I (you) learn by doing!

Here are five things I’m working on each time I submit a piece, either to a publication, or simply here on Medium.

Feel it — It isn’t pleasant but if I don’t feel something, was it even of value to me?
Get feedback — I engaged a friend who looks at my writing and critiques it. We catch up for coffee tomorrow … 😬
Then, write more — get back on the horse, bike, whatever, go again. Write something.
Submit more — write and submit, taking note of any feedback from others. Most people want us to succeed.
Enjoy the process — follow the three Rs: Research, (w)Rite, Relax — yep, totally made that up!

Thank you for reading! 😊

My purpose in writing on BillJamesWallace.com

Personal Development — writing helps me articulate my own thinking. I find trying to create an “argument” for a perspective on paper, quite revealing and at times challenging and I can be more critical of my own thoughts. I frequently find myself thinking: “Why DO I think this?”
Developing Others — to help people make better choices by helping them think critically and realise their potential. We are often blinded by beliefs and thinking given to us by others.

If this was helpful, or other articles have been, consider dropping a coin (USD1.00) by going here. It all adds up and you are making a worthwhile contribution to my coffee addiction! 😉

Why I’m NOT Reading 52 Books this Year!

Or 100 for that matter!

I have no issue with people reading eleventy hundred books in a year. I’ve tried that in the past (and failed if you need to know). I think anyone who takes up the reading habit is on to something.

I remember when my kids were young, if they did one thing in life, they would be readers and learners. They both are. Job done!

This year I’m reading … just seven books … over and over!

I’ve read so many books in the past and have learned a lot from most of them. I know the learnings are there, in my mind … somewhere … but they are not benefiting me.

In life, we don’t forget anything, we simply fail to remember.
– Me!

This year I’m going to slow down a bit, reflect, take notes and learn to my benefit. I want the information from these books to be ingrained. (Links below are affiliate links but if you are keen to read them I don’t care how you access them.)

Atomic Habits (James Clear) – I’ve read this book a couple of times and the process is worth keeping top of mind. I want to quickly flick into good habits when things get out of sorts, as they inevitably will in life. We have one life, building constructive habits is essential.

Smart Talk (Lou Tice) – before neuroscience became popular, there was Lou and The Pacific Institute (there were others, of course). Lou talks through how our self talk can improve with timeless truths and tactics. We are so ingrained with the thoughts and beliefs of others we took on as we grew up that do not serve our well. There are ways to take control and enjoy time in our minds. Lou gives us step by step guidance.

The Power of Now (Eckhart Tolle) – took me years to buy this after knowing about it. I had no idea what it was really. Finally bit the bullet and got it after a manager recommended it to me. Read it once, then again and then again. Took notes, looking forward to a couple more reads this year.

The Art of Possibility (Rosamund and Ben Zander) – the best personal development book I have ever read (and I have read many). This was my give away book a few years ago. Bought ten copies, gave them away to friends and colleagues. Unfortunately, I lent my original copy full of personal notes and ideas to someone who then lost it.

Guide to the Good Life (William B Irvine) – As this was first published in 2009, it was the OG Stoic book to Ryan Holiday’s series. Have read it once and taken notes and highlights. Will read again and do the same. One thing I noticed in the first read was that even though we choose whatever lifestyle we want, others won’t comply and we need to work through that.

The Coaching Habit (Michael Bungay Stanier) – I think it was Seth Giodin who called this the best coaching book ever written. Whoever it was, it was high praise. Eminently practical where coaching or influencing others at work and in relationship (helpfully, not manipulatively) this will be a great “workbook” for me this year.

On the Shortness of Life (Seneca) – this is my “bathroom book”. Shorts reads on a daily basis but there is a passage starting on page 74 that had quite the impact. Will take it out of the bathroom this year and make it a deeper study.

Let me know what books you are reading this year … and for what purpose if you like.

I’d be keen to know!

No Comparions

You be you!

cheerful pregnant couple touching tummies and making grimace while standing near white wall — Photo by Amina Filkins on Pexels.com

A quick back story:

Years ago I was in a church where there was the discipline of morning prayer. You could do this at home but, if you were a “disciple”, it was better to be seen at the church building praying, anywhere from 6am to 8am.

The discipline of a morning meditation* was really good. The need to be seen? Not so much. In fact, if you missed attending for a couple of days you got the “didn’t see you at morning prayer, brother!” So there was this expectation and, as young me, there was always the pursuit of trying to be better. Again, nothing wrong with that.

One day, I overheard a friend say he got up at 4am to pray. Holy prayer mats, Batman!

Not to be outdone, I also got up at 4am to pray.

This was hard! Partly because of another church custom: fellowship.

This was coffee and food after church to be friendly to others, encourage each other and build relationships. Another plus for church and similar communities.

But going to bed after 10:30 and getting up at 4am was a tough gig. Not to be deterred, I stuck it out for a couple of weeks. But in the end, it was too much. I had to pack the 4am starts in and try and be a normal person.

A month or so after that, feeling like a failure in my prayer habits and clearly a very unspiritual disciple, I mentioned my efforts to my friend.

He laughed: “You obviously didn’t hear the whole conversation!”

“Oh?”, I responded, wondering what I had missed.

“Yeah, what I was saying was I had got up at 4am one time to try and it was hopeless. It was stupid. I get up at 6:30 every day!”

Needless to say we both had a good laugh!

It’s obvious to say we shouldn’t compare ourselves to others but we tend to do this without thinking.

Here are some things to consider next time you’re scrolling Social Media:

What is their background? What do they bring to the situation you don’t know about?
What do they not say? This isn’t the sin of intentional omission, it could simply be they have information, skills, knowledge they take for granted they wouldn’t even think to share. For example a blogger with experience in journalism.
What effort do they put in that we can’t see? We only get to see the end product in many cases. I like it when people on YouTube give us a behind the scenes look at their set up. It brings a whole lot of context.
Don’t be a literalist. This is taking everything at face value. It becomes a binary argument: this OR that. Rarely is that the case. There are so many shades of grey! (More than 50, I’d say!)

What to do:

What do you admire about the person? Admiration is great, we need role models. What attributes do you see that you would like for yourself. Write them down.
Allow space for yourself. You are not, and cannot, be them. You can be you. What does that mean? Write it down.
What are your goals in this area? Have you defined them clearly? Write them down.
What tasks need to be addressed for you to fulfil #2? (you be you)
What actions can you take to start completing those tasks? When can you do the first of those tasks?

To Finish

Another erroneous comparison I have made.

I follow Yiannis Christodoulou, on Twitter (@Yiannis_83). With 83 being in his profile I assume he is 20 years younger than me. He is quite the accomplished triathlete in his age group. But I assumed he had been doing this since he was a kid. I assumed he’s been brought up swimming, running and riding for decades!

If I compare myself to him, I probably can’t emulate his feats.

Au contraire!

Read his tweet of 4 days ago:

He only started swimming 10 years ago! And he started to run! And yet he has achieved so much!

We can be very fickle.

We see people who have made it and we think we can do exactly the same, without knowing their background.

We also see people who are accomplished and we think we can’t emulate them, without knowing their background.

If that isn’t an endorsement for you be you, I don’t on know what is.

Don’t compare yourself to others.

Admire their feats, sure and now start where you are.

*Funny that back then we referred to meditation as new age woo-woo! (Maybe they still do!) 🙄

Also, thanks to Yiannis for allowing me to mention him and his success in his journey!

The $1 Experiment – Update

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Happy New Year! 🥳 I hope everyone is well and started the New Year with a bang!

I am sipping flat champagne out here on the patio as I write this at 10:13am. A bit early but we thought the bottle was empty and, as there was one glass left, I wasn’t going to waste it! Cheers! 🥂

So, if you have been here before, you’ll know I am running an experiment called the “$1 experiment”. The premise being I am looking to provide value free of charge but would welcome any donations people may wish to contribute if I add value.

As this is Day One of the formal experiment, December being the “soft launch”, I thought I’d give you an update of how it’s going. You can check out the details here!

Over the Christmas period I did drop my level of posts but I’ll kick that up a notch now the New Year is here.

How much have I earned so far?

So far I’ve had two donations! This has equated (after fees from Stripe) to $2.04 into my account. Thanks to Ryan and Glenn! 🙏

I’m certainly not retiring any time soon. But it’ll be fun to see how this goes over the next 365 days.

Plans to increase the value for 2022

My aim is to provide new tools every week, so 52 new tools by year’s end. These will cover topics such as:

leading people
managing teams
developing habits
personal effectiveness
developing a better mindset
dealing with different personalities

If there is something you’re interested in that may fit into one of the above topics, let me know in the comments and I’ll do some research and maybe develop a tool people can use to improve their effectiveness.

The blog part of the website will always be free with donations accepted if you feel there is value in what I provide.

I will be developing some products for payment but they will be clearly defined and apart from the blog.

Have an awesome 2022 everyone.

Closing the Learning Loop

One of the dilemmas of trainers is in ensuring people to retain and apply the learning they have experienced.

This is one of my bug bears where I don’t want to spend time with a group, get great evaluations and feel they’ve “got it” only to find very little has been applied. I mean, application is the whole point.

I feel there is an open loop to learning that can be easily closed.

It’s back on the job, where the pressure of the work day and volume of requests do their very best to limit the time and effectiveness of embedding the learning.

People want to apply what they have learned because they remember what the benefit is. It’s having the time and clarity of what to do.

To that end, I have created a “Today I Learned” template.

This is a simple tool designed to allow a learner to have conversation on paper to make sure they are closing the loops to their learning.

It starts with a simple:

Today I Learned… and asks the learner to write down what the learning was. It could be a concept (Today I Learned … how to create an effective meeting agenda) to a whole workshop (Today I Learned … CPR).

So Now I Can … It then asks the learner what that means. This clarifies the purpose and benefit of the learning.

So now I can … set up meetings effectively … to help me stay on track.
So now I can … administer CPR if it’s needed … and save someone’s life.

I also suggest writing this in a format where you can explain it to others. This also helps in embedding the information.

But now back to work …

So you’ve just completed the best course you’ve ever attended and you’re keen to get stuck into it back at work (maybe CPR (above) was the wrong example to be keen about! 🙄)

But now, back at work with the pressures and demands, Ebbinghaus’s Forgetting Curve comes into mess things up! Elements are forgotten. We lose confidence and focus on the information just learned. It all becomes too hard and we hope we don’t need to administer CPR for at least 12 months.

To counter this, I’ve added the element of:

But I have questions … this allows the individual to acknowledge they had the training and gained some value. But now what do they do when they need to apply the skills/knowledge? It can all get a bit fuzzy, which means questions will arise.

Do I pull out the checklist first or do I go straight into CPR?
What if I get a stage the wrong way round?
“What if …, What if … What if …”

This section allows the learner to write down what’s in their head. Often in writing it out, the answer will become clear. Other times it may require contact with the trainer. (I’d be more than happy to help clarify concepts with a learner after a workshop. Their effectiveness back at work is the whole point, after all!)

The last two sections are:

What is preventing me: a list of things that might be getting in the way
What I plan to do is: a set of steps to overcome the preventions and create momentum

Finally

This is also intended as a coaching plan. Using it with a learner, it helps clarify the issues that are preventing improved performance or blocks to developing a skill. A good coach can work through each section and allow the learner to develop their own solutions.

You can find a copy on the Resources Page. I hope you find it helpful.

I’d be keen to get your thoughts. Have you developed something similar?

If you found this and other material here useful, consider dropping $1 in the cup! And tell a few friends! 🙏

Have a Growth Mindset … for others!

I was speaking with an ex-colleague a few months ago, and they shared with me something that happened to her at work.

Her supervisor told her to “… get a growth mindset. You have a fixed mindset and you need a growth mindset!” Her response, not sure if it was verbal or just to herself, was, “My mindset is my own business!”

Telling is not developing!

It made me think of how we assess others. When I think of fixed vs growth mindset I apply it to myself. What areas do I need to grow in? (still looking at you, touch-typing!)

But this interaction made me think how managers and leaders (and co-workers for that matter) consider those around them. Do they have a fixed mindset about others, even if they have a growth mindset about themselves?

Does considering oneself to have a growth mindset, create a level of false superiority over those one thinks have fixed mindset. I say false, because anyone with a true growth mindset would be considerate of others and work with them, not talk down to, or about, them.

Consider terms like:

that’s the good old Tom we know
she’ll never change
they’ve always been like that
you need to have a good think about your future (meaning someone is fixed in their current situation)

If we are in a fixed mindset about others, our coaching and interactions will bear this out. We will coach with a limited view of achieving outcomes. Because “they’ll never change” we don’t look for alternative solutions or coaching methods. And even if we do sometimes, it’s simply to prove they can’t change! The good old, “I’ve tried everything!” approach (personal experience!).

If we are providing feedback to our manager on our team’s performance, our report will be governed by our view of them. This goes both ways, by the way. It’s called the “horns and halo” effect.

There is a great video on the Ladder of Inference by Cheryl Williams. Suffice to say, we behave in accordance with our assumptions of others.

And then, what do you do when you’re in this situation? It can be difficult to change our views because we have built up such database of evidence in coming to our ~~conclusions~~ assumptions. We develop blindspots to what people do well, so their fixed mindset behaviours are highlighted while their growth mindset behaviours are diminished.

Conclusion

We absolutely need a growth mindset around our own performance.

We also, perhaps more importantly, need to have a growth mindset with our colleagues, direct reports and those we interact with at work.

Photo Credit: Photo by Akil Mazumder on Pexels.com

Avoid These Two Coaching Mistakes

flexible man doing flip on street — Photo by Mary Taylor on Pexels.com

Imagine your team. Imagine their performance mapped along a bell curve. It’s likely you’ll have a fairly common distribution.

You’ll have some at the right hand side, killing it. Mostly having good days, weeks and months. A good proportion will be in the mid range. What Kim Scott in Radical Candor* calls Rockstars! (Ch. 3, p 43). And on the left hand side of the bell curve are those who are not quite making it.

It’s these team members I want to address here because I have done what I’m about to describe (to my shame). If you make these mistakes it will cost you time, money, productivity and customer service.

The good news is … it’s all avoidable!

Mistake OnE: Fixed vs growth mindset!

Not theirs, yours! As coaches we can have an opinion of a direct report that they:

cannot grow
will not come to terms with a change
have always been this way
will never change

With this mindset, how do you think the coaching will go? Even if you are determined to be a good, objective and supportive coach, can you overcome the mindset? I’d suggest it’s harder than we think. I know most, if not all, coaches don’t want to be in this situation.

How to change the mindset to coach effectively?

As always, the following is going to depend a lot on your relationship with the individual. If you have a good, respectful relationship, options open up.

Have a conversation with your direct report and be open about your concerns.
Be open about you own thoughts and ask them for help – it may be more of a molehill than the mountain you’ve imagined.
Even if they agree with you, don’t take the easy way out too quickly. That’s just a path of least resistance. Stay with them and work with them on the solution. This is, in part, how you become a good/great coach. It’s when others look at your results and wonder :“How the hell did you get through to them? I’ve been trying for years!”
Dig deeper into what could be the learning, attitudinal or habitual issue. Many times we have performance issues due to a habit or belief. We don’t realise it because it’s in the subconscious. You don’t need to be a psychologist or therapist. Learn to ask good questions.

Over to you: what would you suggest?

Mistake Two: Average is the Enemy

Let’s imagine for a moment we have a person working for us who is on the left had side of the middle of the bell curve: they are considered a low performer.

At a minimum, we’d like them to hit the middle line. We’d like them to meet the goals of the role. We help them do this though coaching, performance management, counselling, training. A myriad of technologies.

Some people take to this like a duck to water. A little bit of coaching and development and they close the gap. Others take longer, like crawling across cut glass.

But let’s assume a happy ending and the performance gap closes.

What happens now?

What normally happens when we coach someone from the left hand side to the middle? From low performance to acceptable performance?

We stop the coaching and start monitoring and supporting.

We have just coached a below average performer to be … average!

The result being they will hover between just below and just above the acceptable level. As a leader we will deem this “okay”. Or, worse, we will be watching them like a hawk to re-start the performance management process again. That’ll make them feel comfortable! 😉

Why stop there?

You’ve just helped someone improve their performance. They may be keen to go further, to become a high performer.

What are your next steps?

Here are some thoughts.

Continue to engage with them about broadening their skills around particular aspects of the role. Aspects they may be able to improve quickly.
If it’s sales and service, help them with questioning and listening skills. Role play tough situations. Help them get comfortable with higher performance, so it becomes the new norm for them. So even with some dip in performance, they’ll still be above average!
Continue to provide feedback when they do something (positive) they hadn’t done before.
Partner them with a high performance colleague who has a bent for coaching and developing others. (Caution: some high performers hit their targets because they are left alone to get on with their work. Unless developing others is part of their development, I’d avoid these, at least at first! Again, first hand experience!)
Get them to log their achievements. It’s not an extra task, journaling is a very effective way of improving performance. This helps them reinforce their progress. These insights can also be used as tools in coaching sessions when looking to help them replicate good practices and habits.

Over to you: What have you seen work effectively?

Summary

As a coach we need to own our actions and mindsets. These mistakes cost you, the direct report and the company, money and misery.

As I confessed earlier, I’ve made these errors. (And maybe it’s just me!)

A common phrase these days is #IYKYK (if you know, you know).

Be on the lookout for your own mindset and, when you’re coaching someone who’s below par, enjoy the process of coaching them to high performance, not just average.

What have been your experiences? Have you seen this/done this? Prepared to share? 😉

*affiliate link

When you’re down … and troubled …

man sitting and closing eyes on teal bench — Photo by Jeswin Thomas on Pexels.com

(hat tip to Carole King)

You know those times when you’re facing a challenge and you wonder if you’re up to it? All you see is the challenge and little of the opportunity?

I had that a few years ago.

In 2007, I’d joined an Engineering Group as Head of Human Resources and, on day one, I was tasked with creating an emerging leaders learning retreat … in 6 weeks time.

Holy shit!

It was possibly partly a test. It is a tough industry and they were looking to see what I could do. Could I do this? So much to do and organise and it was just me. No staff. No support. The PAs of the Execs didn’t know me so no favours were coming from that area.

I had to think about selecting the participants with some logic. My experience in Learning & Development required me to have learning outcomes, behavioural change and get the right people in the room.

I had to develop the program. Organise the guest speakers. Locate a venue with catering. Establish costings along with submissions for approval. Back and forth discussions with the COO and the CFO on “Why this?” and “Why that?” and “Can’t you do this cheaper?” (Good times!)

Plus, the other parts of the HR job in general. I was the first HR Manager at the time so everyone wanted a piece of me.

Remembering significant achievements can help you when you’re feeling flat, demotivated and useless. Hey, we all do at times. Have you ever been asked what your greatest achievements are and, in the moment, come up blank? Or maybe you just dismiss them? Yep, me too! 😉

Here’s what I’ve started doing …

Open up your note app of choice, in my case it’s Apple Notes, but feel free to use a physical notebook.
Write down all the achievements you have been responsible for. Could be something you led or played a significant role in (work or personal).
Think about the achievement and how you “felt”. Make sure to write down how you felt at the time. If you can, bask in that glory for a minute, and re-live the emotion. Emotions are great motivators!
Write that down next to the achievement. “I changed “x” to “y” and it was bloody hard work but in that moment I felt on top of the world!”
Keep it visible. If you use something like Apple Notes, you can pin that to the top of your notes so it’s always there to see and re-read!
If you use a physical notebook, place a tab on the page (pages 🙌) so you can refer to it when you need to.
When you’re having a tough day or simply faced with a challenge, take 5 minutes to review these achievements, feel the emotion and gratitude you had at the time. Feel “on top of the world again!”
You did it then, you can do it now!

Outcome: The Emerging Leaders Workshop

Over 3 days, we had 20+ emerging leaders on the program. They had come from all over Australia, Vietnam and Dubai.

We walked them through a business case study and allowed them to interact with each other, challenge each other and develop plans to become better.

We developed some business “truths” and created stronger relationships between the offices and the various engineering disciplines.

I think the CFO and COO were mildly stunned I had pulled it off and were very happy with the outcomes.

That experience is one I remember when faced with a challenge today. I’ve done it before, I can do it again. Even writing this out has been beneficial.

Maybe there is a Step 9! 😉

Change Win-Lose to Win-Learn

No-one likes losing. I don’t! I generally feel like I’ve take a step backwards. Those I work with may have lost a little faith.

Maybe. Maybe not.

I think it’s apocryphal but if it took 10,000 failures for Edison to invent the light bulb, noting each time that, “well, that didn’t work”, and then “that didn’t work” – 10,000 times, it was all learning, not losing.

More recently, a product called WD-40, has that name because the first 39 versions did not achieve what the creators were developing! (HT to Michelle Ockers of Learning Uncut)

I attended a leadership course a couple of years ago and here are my bullet points I rediscovered while re-organising my reference material (bracketed notes are my thoughts now):

– There is always more than one perspective, you may need to change lenses (this can be tough, especially in a topic you thought you had sorted already but …)
– There’s generally more than one “right” answer (and rather than thinking we were wrong or fell short, maybe we just added a cool new tool to our toolkit.)
– And, building on that, don’t stop at the first “right” answer you find (always ask, at least initially, “And what else …?”)
– Learn to sell your “photos”, or, in management terms, your vision (the “photo” reference may have come from a story in the course which I cannot recall)
– Don’t be afraid to make mistakes (this is a well worn truism, still true though)
– Break the pattern (people maybe more comfortable with unhappiness than uncertainty (Tim Ferris, 4 Hour Work Week, p xx). Breaking the patterns may need broad shoulders for a while. People are comfortable with their own patterns.)
– Reframe the problem to be an opportunity (e.g. what can I learn from this gap?)

Every time we look at what we have done and critically analyse it, we give ourselves the opportunity to learn something new:
– about ourselves and
– about those we work with.

Bill James-Wallace … Online

Every business deserves to be a great place to work.

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